Archive for May, 2009

May 11th, 2009 | Eric Krapf

So What Do You Want to Talk About?

Eric Krapf

If you check out the VoiceCon Virtual Event Program for this June 10th’s event, you’ll see that we’ve pretty well fleshed out most of the program. I want to explain a little about the formats.

The sessions that you see billed as taking place in “Room 1″ and “Room 2″ are webinars–really nothing more or less. Presenters will deliver PPT-based talks, and you’ll be able to ask questions. The tool we use for these will be identical to the one we use for our VoiceCon Webinars.

I’ll hasten to add that the two sponsored sessions, which will be led by representatives from Alcatel-Lucent and Interactive Intelligence, are not going to be sales pitches. Alcatel-Lucent is wrapping up its preparations, so I’m not going to pre-empt that, but I can say that the hour they’re sponsoring will be very much a practical, non-vendor-focused session.

Likewise, we’re very fortunate to have the CEO of Interactive Intelligence, Dr. Don Brown, delivering a talk on ROI and process automation. Dr. Brown’s an outstanding speaker, and I’ve already seen his slides, and they’re very much focused on technical and organizational issues, without dwelling on product pitches.

The other element of the Program is the live text chats, which you’ll see are being led by the outstanding trainers from Telecom + UC Training. I encourage you to drop in on each of their chats and pick their brains.

Finally, to the title of this post: We do have one chat session time slot that remains open. I’d like to know what you’d like to see slotted as a topic for that chat. If we get a consensus, we’ll find the right expert to lead a productive discussion. Leave your suggestions here in Comments, or email me at ekrapf@techweb.com

May 7th, 2009 | Crystal Lucas

VoiceCon’s Virtual Event=Tootsie Rolls?

Crystal Lucas

We’ve just launched the website for VoiceCon’s first virtual event.  As with any new endeavor, there has been a learning curve.  Some of the planning has been straightforward and we’ve applied the live event format of what we do and how we do it.  However, we are learning through experience the areas of the virtual event that are very different from live events.

The biggest challenge for me has been reining in my desire to brand everything VoiceCon…and I mean everything.  For those of you that have been to a VoiceCon event, you know that if I can stick something to it, hang something over it or build something around it, then that something is going to have the VoiceCon logo.  This past VoiceCon Orlando I took it a step further and branded the people–did anyone see our VoiceCon tattoos?  So in my head virtual VoiceCon is a dream come true and is just like the Tootsie Roll commercial from the ‘70s: “Whatever it is I think I see, becomes a [remove Tootsie Roll reference enter VoiceCon reference] to me.”

As we go through the process, though, I’m learning that there are limitations in the virtual environment too, and as usual, I can’t have everything I want…but I’m still trying.  I hope you’ll visit the VoiceCon Virtual Event website (www.voicecon.com/virtualevents) and register for Transforming the Enterprise with Unified Communications on June 10 to see all the creative things we’ve come up with.

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